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Sr. Lifecycle Marketing Strategist

Remote

We are seeking a Lifecycle Marketing Strategist to support our expanding Lifecycle Marketing group that pairs with our industry-leading Conversion Rate Optimization and Paid Media programs. This is an opportunity to be part of a growing team working on industry-leading clients across non-profit, B2B and B2C.

Day-to-day Responsibilities

  • Working with clients and the broader Cro Metrics team to communicate, create, and implement lifecycle marketing strategies and programs
  • Manage strategic roadmapping, assets, and client approvals
  • Manage day-to-day operations of lifecycle programs from copywriting, proofreading, production and segmentation and automation creation to monitoring, analyzing, reporting, and optimization
  • Report and analyze cross-platform performance and identify optimization opportunities to achieve client goals
  • Opportunity to mentor and manage 1-2 direct reports

Experience and Skills

  • 4+ years experience running email campaigns in an ESP or marketing automation tool (e.g. Salesforce Marketing Cloud, HubSpot, Marketo, Klaviyo, Mailchimp, Customer.io, EveryAction)
  • 3+ years experience running a successful lifecycle program, such as nurture flows and post-conversion communications, from copywriting, proofreading, and segmentation creation to reporting, across any combination of email, SMS, push, chat, and landing pages
  • Strong experience in communicating strategics and program results to senior and C-suite level clients
  • Ability to create and test data-driven hypotheses to improve email performance, evaluate results, and evolve strategy
  • Experience guiding email best practices and privacy law compliance (e.g. CAN-SPAM, GDPR, CCPA)
  • Experience monitoring, analyzing, and reporting on lifecycle campaign performance to optimize engagement metrics such as deliverability, open rates, click rates, conversions, and unsubscribe rates with ability to provide recommendations for improvement to key stakeholders
  • Working knowledge of development and production processes with the ability to build HTML/CSS emails or automation triggers/flows of varying complexity
  • Experience working in professional services, specifically serving in a client-facing capacity is a big plus
  • Ability to juggle multiple initiatives at once
  • Lifelong learner, growth mindset
  • Strong communication skills
  • Passion for using data to increase conversions
  • Time spent working cross-functionally in a highly collaborative environment, preferably in a remote capacity
  • Genuinely enjoy working with clients, their distributed stakeholder groups, and celebrating their growth
  • Management experience a plus!

Company Benefits

  • Strong base compensation plan
  • 100% remote, continue to work from where you are based
  • Health insurance reimbursement allowance
  • Retirement plan with 4% company match (subject to a 3 month waiting period)
  • Professional gear (e.g. MacBook, monitor, and noise-canceling headset)
  • Annual All Hands trips
  • Paid Parental Leave
  • Liberal vacation policy
  • Access to group and individual performance coaching sessions

Compensation: $110 - $140k annual

Equal Opportunity Employer

At Cro Metrics, our goal is to create a remote environment that celebrates the differences that make us, us. We strive to create an inclusive and equitable space, but we realize we don’t always get it right. We’re continually working together to create mutual respect and opportunities to learn from one another and we encourage people of color, women, individuals with disabilities, and LGBTQIA+ individuals to apply.

We’re looking for team members located in the U.S. regardless of race, ethnicity, age, national origin, marital status, parental status, veteran status, citizenship status, gender, gender-identity/expression, sexual orientation, disability, genetic information, and any other protected or unprotected class we may have missed. (BONUS: Did we miss anyone? Let us know and we’ll add it here.)